Returns & Refunds

Damaged or incorrect items

If something arrives broken, leaking, or is not what you ordered, we take full responsibility. Send us a photograph on WhatsApp and we will either replace the item or refund you — whichever you prefer. Return shipping is on us.

Please photograph the parcel before unpacking everything, especially if the box itself looks damaged. It helps us claim from the courier and settles the matter faster.

Change of mind

If the product is exactly what you ordered and is in working condition, we cannot accept a return. Art materials — paints, mediums, inks, sheets — cannot be resold once the seal is broken, and we have no way of knowing how they were stored.

If you are unsure which product suits your work, message us before ordering. We would rather spend five minutes helping you choose than have you buy the wrong thing.

Custom orders

Customised canvas, special sizes and made-to-order items are non-returnable. They are cut for you specifically and cannot go back on the shelf.

How to report a problem

• Message us on WhatsApp at +92 325 1698800 within 48 hours of delivery
• Include your order number (it looks like AS-2026-0123)
• Attach clear photographs of the problem
• Tell us whether you would prefer a replacement or a refund

Refund timing

Once we approve a refund, bank transfers are sent within 3 to 5 working days. If you paid cash on delivery, we transfer the amount to any account or mobile wallet number you give us.

When in doubt, talk to us

Every situation is a little different. If something has gone wrong and it does not fit neatly into the cases above, message us on WhatsApp and we will find a fair way through it. We have been selling to the same customers for years and intend to keep it that way.

Shop address for returns: Shop 29, 2nd Floor, Rose Center, Kabir Street, Urdu Bazar, Lahore. Please do not send anything back before speaking to us — unannounced parcels can go missing.